Office Catering FAQ

First time ordering? Not sure what to expect?

Check out our Catering Frequently Asked Questions below!


Ordering

What is the best way to order?  

Please print and complete our quote request form here.

Once the form is received, we will respond with an itemized invoice within 24 hours, for your review.

How much notice do you need?  

Orders must be received by 2:00 pm on the day prior. Of course more notice is always better! Late orders may be accommodated on a best effort basis.

I have more questions! What’s the best way to reach you?  

We don’t have a dedicated receptionist, and our small team is often running between the kitchen or out for delivery! So the quickest and most reliable way to reach us is by email at catering@bonchaz.ca. If you prefer, other contact methods are listed on our contact page.


Delivery

How much is delivery?  

$8 delivery within 5km, Monday to Saturday, 7:30am-3:00 pm. Call for quote if you're outside the delivery range. All deliveries are on a 15-minute window basis.

What can I do to ensure a smooth and timely delivery?  

Your itemized invoice also reflects our understanding of your order, which we pass onto our team. In case of any miscommunication, it is always best to double-check critical details including the delivery address, date, time and receiving contact.

It is strongly recommended to provide a direct line or a mobile number as your delivery contact.

When will the order arrive?  

We always aim to arrive earlier than the appointed time to allow for unexpected delays, so don't be surprised if we arrive early! If we cannot access the building, we will attempt to reach you by the delivery contact number. Failing that we will wait up to 5 minutes past the appointed time.


Packaging & Presentation

How will my order be packaged?  

Unless specially requested otherwise, pastries come in pastry boxes, coffee and tea in disposable cardboard carriers, sandwiches sliced in halves and served on round platters, salads and pastas on aluminum trays, and soups in individual containers. We offer free pickup and recycling of all our packaging within Vancouver - just set them aside to be picked up on your next delivery!

Do you offer other packaging options?  

Wicker baskets and stainless steel coffee carafes are available upon request on a limited basis, depending on the delivery address. Return pickup is only available during a 4-hour window appointment within the week. We cannot guarantee same-day pickup. Chafers, soup warmer, ceramic plates, and silverware are not available.

Will you set up the food for us?  

Our driver would help unpack and lay out the food as long as table space is available. To ensure we are on time for our next customer, we allot a maximum of 15 minutes for any setup required. Tables and table linens are available with additional cost and advanced notice. Our catering is typically self-served, staffing not included.

Can you slice the sandwiches in halves?  

Yes, all sandwiches, salads, and pasta can be served individually or as a shared platter! We can only slice items in halves on request, not thirds or quarters. Sorry! There is no surcharge but 2-day advance notice is required.

Will dishes be labelled?  

Most lunch entrees come labelled. Some fruits and pastries may not be labelled. If any of your guests have specific dietary concerns, please let us know. On request, we are happy to pack your special-request meals individually, labelled with your guests' first and last names for good measure! Surcharge may apply on special requests, but will always be clearly noted on the invoice for your review.

Are utensils available?  

Napkins, paper plates, compostable utensils, serving spoons, and tongs come standard at a 7% surcharge. If you do not need them, please let us know and we will remove the service.


Allergen Disclaimer

Please note that many common allergens such as peanuts, tree nuts, dairy, egg, wheat, and soy are regularly used in our kitchen. We make an effort to inform our customers of the active ingredients in each product, but traces of allergens may still come in contact. For example, all baked goods share the same ovens without distinction. Customers with any severe allergies are advised NOT to consume any products from our kitchen, regardless of the label.

Changes & Cancellation

24 hours notice required. Changes and cancellations with less notice are done on a best effort basis. We need to be fair to our own staff and vendors whom we plan around customer orders. If it cannot be accommodated, the customer is responsible for the entirety of the amount on the latest invoice.

Payment Method

We accept credit card by phone, or company cheque on delivery. NET30 available for return customers. To confirm the order, please let us know which payment method to expect.